Your privacy is important.

We respect your privacy and never share or sell your details. Read more about how we handle your data below.

SSL Secured Websites

Our privacy policy has been written to be as clear as possible however, if you need any clarification or have any questions please don’t hesitate to contact us and we will be happy to help.

Who we are and how we look after your data – a trading name of Rooplex Ltd

This Privacy Policy explains in detail the types of personal data we may collect when using It also outlines how we store and handle that data, plus the measures we have in place to keep it safe.

We are committed to safeguarding the privacy of our website visitors and service users. We hope the details on this page will answer any questions you have regarding Personal Data or Security but if you would like carification or have any comments, please get in touch with us.

The terms ‘‘, ‘Rooplex Ltd’ or ‘us’ or ‘we’ refers to the owner of the website – Rooplex Ltd

The term ‘you’ refers to the user or viewer of our website.

This Privacy Policy sets out how uses and protects any information that you give when you use, referred to as ‘this website’ or ‘the website’ throughout this policy.

Who are is a trading name of Rooplex Ltd.

Our business address is: 13 Swan Road, Dereham NR19 1AG

Company registration number: 11167169

Our role as the Data Controller
“The Data Controller is a person or organisation who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.:

We are the sole Data Controllers for this website. With respect to the personal data of our website users; we determine the purposes and means of the processing of that data.

Who is this website intended for?

Intended Website Users

This website is directed at consumers, to inform them about our products and services. The site and it’s content are directed at adults over the age of 18. While those under 18 can view the site and it’s content, users of our services are consumers above this age.

What personal data is collected?

Collected Information

Any Personally Identifiable Information (PII) given to us while using our website is never shared with any 3rd parties unless explicitly requested from you in advance. The data may be processed for the purposes of operating our website, providing our services, marketing (if consent is given), analysis, security, back-ups and communicating with you.

Data is collected in the following ways:

Email Marketing
The following data may be collected and used for email marketing purposes when consent is given by the user.

First name
Last name
Email address
Geographic location
Contact Forms

Any information submitted through our contact forms will be held securely on our servers. Clear consent must be given to this Policy when submitting any data through our contact forms. All data will be stored for up to 24 months and used to contact you regarding your enquiry.

Site Backups
User account information and contact form information may also be held in a backup of the website. Backups are stored for 30 days, after which they are deleted permanently.

Analytics & Tracking
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the buttons clicked on, and any search terms you entered. This is done with the use of Cookies that are stored within your web browser.

Who is your data shared with?

Data Processors

We will sometimes be required to share data with trusted Third Parties who act as Data Processors on our behalf. Data will only be processed for the purposes of operating our website, providing our services, marketing (if consent is given), security, back-ups and communicating with you.

“Data Processors are a person or organisation who deals with personal data as instructed by the controller for specific purposes and services offered to the controller that involve personal data processing.”

To keep your data safe and protect your privacy, we have a strict policy with these organisations:

  • The only data given to the Processor will be what they need to perform their specific services.
  • We only give them permission to use the data for the exact purposes we agree in our contract with them.
  • We only use trusted Data Processors with clear terms and conditions and policies to ensure full compliance with privacy legislation.
  • If we stop using any of our Data Processors, all of the data held by them will either be deleted or rendered anonymous.
We will never share your data with third parties for their own purposes unless you have given explicit consent for us to do so.

Where is my data held and processed

Data Location
This website is hosted on servers located in a secured datacentre in the United Kingdom, where the website data is held.

Data Transfers Outside the EEA
Our trusted Data Processors may be required to transfer data outside of the EEA when acting on our behalf to provide services. We will regularly check that the organisations are all GDPR compliant for data transfer outside the EEA.

What measures are in place to keep secure?

Site Security is scanned daily for Malware, which is removed immediately if found.

  • is secured with a Secure Socket Layer (SSL) certificate. This encrypts any data sent via the internet
  • Most security is handled at server level, with third-party security plugins providing an additional layer of security
  • Secure password best practices are enforced on the site for Administrators
  • Login attempts are limited at both site and server level, to protect against brute-force attacks
  • Intelligent IP blocking detects intruders and blocks them across all sites on the servers within seconds
  • All core updates are installed when available to ensure is running the most up-to-date and secure version of the system at all times

What are my rights as a website user?

User Rights and Choices
If you wish to access, transfer or delete any of the data we hold about you, please contact us. Once notified we will then initiate the process required.

Your data can be removed from our Email Marketing system by unsubscribing via the link at the bottom of any of our marketing emails.

Your data may also be held within a site backup. Backups are stored for 30 days, after which they are deleted permanently

How is my personal data used for marketing?

Email Marketing

We will only send email marketing to customers that have given consent. Registration for the Email Marketing list can be given via the Newsletter page on this website. All emails submitted to our marketing list will receive a confirmation email, once accepted this acts as consent and you will receive Newsletters and Marketing from us.

You are free to unsubscribe from our Email Marketing List by clicking the unsubscribe link at the bottom of any of the emails that have been sent to you.

Contact us

Contact us with any questions

If you have any questions about this policy, your data, how it is used and protected or deletion of this data, please contact us.

Our Privacy Policy was last updated on 31st March 2019