FREQUENTLY ASKED QUESTIONS

We’re always happy to offer help and advice when it comes to websites. Over the years we’ve helped more website owners than we can remember and below is a list of some of the questions we’re asked most regularly.

Can you work on WordPress websites?

Absolutely! In fact, the majority of our clients run WordPress websites which we help keep healthy and updated. We can help add new content, edit existing content, remove old content, install plugins, update plugins and update core WordPress updates whenever required. Ask us for more details.

Can you work on Joomla websites?

Yes. We regularly carry out website maintenance and updates on a number of Joomla websites. Typical work includes adding new content, removing old content, updating Joomla websites to the latest version and updating any extensions when necessary.

What CMS’s can you work on?

WordPress, Joomla, Drupal, Magento, Dot Net Nuke, Opencart, Prestashop, Concrete 5 and and custom Content Mananged Sites built in PHP or .NET are all sites we can work on. Please ask if your website is custom built or not listed above and we’ll check to make sure we can help (we usually can!).

Can you work on HTML websites?

Of course! HTML is present in all websites along with CSS and we have over 20 years experience in both. Ask us for more details.

Can you work on Magento websites?

Magento sites are one of the more popular e-commerce platforms. We’ve built, hosted and we help maintain many Magento sites so your Magento website will be in safe hands with WebsiteUpdaters. Ask us for more details.

My website isn't secure. Can you fix this?

This depends on a number of factors but 90% of the time we can secure a website with an SSL. If your website isn’t hosted with us there may be an additional cost depending on the type of SSL you require. If you intend to move your website to our servers then we can add an SSL certificate and secure all your pages for you. Please ask us for more details.

Is regular website maintenance really necessary?

The short answer to this question is yes. Websites are your shop window on the internet. They show potential customers what you offer and existing customers that you’re still in business. But, like anything else, they do need to be looked after.

Fresh content helps websites rank better in search results whilst updating the core files that run your website is crucial from a security point of view. Thousands of websites are ‘hacked’ every day and this can cost website owners hundreds or even thousands of pounds to rectify. Prevention is better than the cure so making sure your website is updated with the latest patches regularly helps ensure your website is less of a target for hackers than those that aren’t.

How long do I need to sign up for?

All our website maintenance packages have a 12 month minimum contract. After 12 months your account will be moved onto a 30 day rolling contract unless you tell us you would like to sign a new 12 month contract. 30 days notice is required if you decide you no longer need our services after your 12 month contract has expired. If you’ve paid annually we’ll carry on working on your website until the end of your 12 months and will then ask if you wish to renew for another 12 months before we bill you. Our Pay-Per-Update package has no minumum term.

How long does it take for you to make any changes?

This really depends on the size of any updates you send us however we do prioritise Platinum and Gold website maintenance clients as we aim to have these updates completed within 24hrs or 48hrs respectivley. Our Bronze and Silver website maintenance packages updates are typically completed within 5 working days of us receiving them from our clients.

Can I update my website myself?

Of course! It’s your website after all! Remember we’re here to help and will work with you to make sure your website is running smoothly. Some of our clients will add new content and then ask us to go in and ‘tidy’ it up for them. This usually means tweaking the content layout so that it’s more appealing to search engines. We’ll add heading tags, check images to make sure they’re search engine friendly and tweak META titles and descriptions which will help improve search engine rankings.

I'm not based in the UK. Can you work on my website?

Yes, that’s not a problem. We have clients in many different countries and, as long as your website is in English, we can more than likely work on it for you. Please ask us for more details so we can check your website before you take out a website maintenance package.

Can you design my website?

We certainly can! Drop us an email or giv us a call to discuss your requirements and we’ll provide you with a quote.

Can you update my Wix or other website builder site?

Yep. We can work on any website you’ve built using a free or paid for website builder. Ask us for more details.