Frequently Asked Questions

We’re always happy to offer help and advice when it comes to websites. Over the years we’ve helped more website owners than we can remember and below is a list of some of the questions we’re asked most regularly.

What's included in my monthly website maintenance package?

Quite a lot actually..!

Here’s a list of everything we can do and which is included in our website maintenance packages

  • Adding, changing or removing images
  • Resizing/cropping images
  • Adding, editing or removing links
  • Adding, changing or removing videos
  • Adding, changing or removing pdf files or documents
  • Changing colours or layouts to any current pages
  • Replacing or changing logos
  • Installation of Core Website updates
  • Managed website hosting
  • Domain Management
  • Updating contact information or other text
  • Renaming files or optimising file names for Search Engines
  • Updating META keywords, page titles, or descriptions
  • Generate a sitemap for search engines
  • Updating inventory, pricing, or quantities to your shopping cart
  • Adding blog posts to your existing blog
  • Adding posts, images, or comments to your social media
  • Installation of Plugin update
  • Regular website security scans
  • Regular website backups
  • Website update reminders

...and here's a list of what isn't included in our website maintenance packages

  • Graphic Design
  • Copywriting
  • PHP, javascript or other server side code work
  • Website makeovers
  • Search engine submissions
  • Website design and creation
  • Article submission
  • Email marketing campaigns
  • Social media management

Website security Questions and Answers

Website security is often overlooked by website owners.

If you have a question regarding the security of your website that isn’t answered below, then get in touch and we’ll be happy to help.

My website isn't secure. Can you fix this?
My website has been hacked! Can you fix it?
Can you tell me if any data has been stolen from my website?
How often do you scan websites?
Are these scans automated?
Can you install an SSL cerificate on my website if you don't host it?

Web hosting Questions and Answers

Fast, reliable hosting you can depend on.

We invest in the latest servers to ensure our web hosting clients experience hassle free, reliable hosting services.

Do you provide cPanel access?
My site is hosted elsewhere. Can you transfer it for me?
I have a custom made website. Will you be able to host it?
How much does your hosting cost?

Web Design Questions and Answers

When it comes to web design there's no such thing as a stupid question.

We’ve been designing websites for a long time. We’ve seen a lot of changes in that time and we’ve picked up some of the lingo… HTML, XHMTL, php, asp, Web 2.0, CSS, JS, CMS, META Data, ALT tags, SERP’s, FTP, Root Directory… but we also know that most of our clients won’t have a clue what we’re talking about. So, we try to keep things as simple as possible. And only use language our clients will understand. Usually English.

Who owns my website once you've built it?
Can I host my website somewhere else?
Will my website look ok on a mobile phone?
Will my website get found on Google?
Will I be able to add content to my website?

General Questions and Answers

Take a look at some of the other questions we're asked.

There’s not much we don’t know when it comes to websites. Here’s a list of questions we’re commonly asked along with their answers. Feel free to get in touch if ou have a question we haven’t answered here.

Can you work on WordPress websites?
Can you work on Joomla websites?
What Content Management Systems can you work on?
Can you work on HTML websites?
Can you work on Magento websites?
Is regular website maintenance really necessary?
How long are your website maintenance contracts for?
I'm not based in the UK. Can you work on my website?
Can you update my Wix or other website builder site?
My Current Web Host Updates My Website. Don't They?
Got a question we haven't answered?

Ask away!